Poll: What do you think about the new broadband migration process?

{ Posted on Aug 05 2014 }
Categories : Broadband, poll

Poll: What do you think about the new broadband migration process?

A new Gaining Provider-Led (GPL) switching process whereby the new provider takes the lead in moving the customer over to their service will soon be in place by June 2015. This will replace the existing MAC process and the new minimum lead time will be longer by up to 10 days.

Broadband migration

Broadband migration

Partners will need to start considering the systems and processes needed to collect and store the time, date, CLI and name of each customer who gives their consent to the transfer, as this will need to be retained for 12 months.

Letters or emails will need to be sent to the customer with notification of the transfer by both the gaining and losing providers, including the CLI and an estimated migration date. The losing provider will also need to set out the services which it provides and which it reasonably expects will be affected or unaffected by the transfer, along with the amount and method of calculation of early termination charges in clear, intelligible and neutral terms. Proactive save activity is not allowed.

In light of these changes, we’d like to ask what your thoughts are on the new migration process. Please vote below or leave us a comment.

Do you think this will help to avoid delays and make the process smoother and faster for customers?

  • I think the new process is to open to abuse and will cause new problems such as an increase in ‘slamming’ (60%, 9 Votes)
  • No, I don’t think this is a big problem and affects a small number of customers, therefore they should leave it as it is (27%, 4 Votes)
  • Yes, I think this is long overdue and will significantly help to avoid unnecessary delays and problems (7%, 1 Votes)
  • No, I think the changes will have little impact and customers will still experience the same issues (6%, 1 Votes)

Total Voters: 15

 

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