Are you and your customers protected against VoIP fraud?

{ Posted on Aug 05 2014 }
Categories : VoIP

Telecoms fraud is nothing new and as new technologies evolve, unfortunately so do the fraudsters’ tactics. Customers moving to VoIP as the basis for their telecoms are also at risk, so it’s very important you make sure you and they are protected against VoIP fraud. While no measures will be able to provide you with 100% protection against fraudulent activity, there are a few simple steps you can take to help:

VoIP fraud

VoIP fraud

1. Change the default password for the web interface for any phones you have connected to the system

2. Make sure any other devices on the network that the phones are on are updated and protected with appropriate security software

3. If possible, connect the phones to a dedicated VLAN or network

For further protection, Entanet also runs software on its core platform that looks out for fraudulent activity and takes appropriate action when fraud is suspected. In addition, we enforce daily and monthly credit limits. However, avoiding having an account inconveniently blocked because a limit has been exceeded in the first place is better.

If you have any questions about VoIP fraud and how best to protect yourself from it, please contact our technical support team on 0333 101 0600 or email support@enta.net.

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